Marina del Rey Boat Rental - Marina Del Rey, California

Michael Timme

Jetski fahren hat mir sehr viel Spaß gemacht und die Mitarbeiter die mich aufgeklärt haben worauf man zu achten hatten, waren sehr nett und Hilfsbereit. Nur leider war die Junge Dame an der Kasse etwas unhöflich und nicht gerade Verständnis voll damit, das mein English nicht überragend war. SIe gab sich auch keine mühe damit das ich das verstehen könnte. Statt dessen reagierte sie darauf genervt

P.S: ich arbeite auch viel mit Kunden, ich kann verstehen das dich einige sachen nerven können. Doch trotzdem kannst du den Kunden die Atmosphäre etwas angenehmer und leichter machen. Sie werden es dir Danken auch wenn nicht immer.

Anna B.

Wir wollten Jetski fahren, also sind wir hin. Sie nehmen nur Kreditkarten aus der USA, sehr enttäuschend. Auch Cash war keine Möglichkeit.

Sascha Weis

Vermieten nicht an Kreditkarteninhaber außerhalb der USA. Der Dame an der Kasse waren alle Fragen zu viel

Sophia Llamas

We had a fantastic experience renting a waverunner / jet ski from here. The other reviews made me nervous, but they didn’t reflect our experience at all. Everyone was extremely kind and professional. I called and reserved the waverunner a few weeks prior and it was all ready to go when I arrived. They suggested showing up 45 minutes early and due to how busy their business was, this was the perfect amount of time to wait and fill out the waver. We rented one waverunner for 1.5 hours on a Saturday and it came to $195. I had never driven or ridden a waverunner/jet ski before and they explained everything and made the whole process very easy, and we got to see seals and dolphins out in the water!
One tip, the waverunners/jet skis have a glove compartment that’s water resistant so you can bring your phone, car keys, wallet, and keep them dry inside something simple like a zip lock bag (which they kindly provided for us!)
The process to rent a boat or go parasailing seemed seamless too, from watching a bunch of people arrive to do so. Super fun, 10/10 would recommend to anyone!

Tom Ashush

Disappointment! I’ve had the worst experience going there. DON’T make the mistake I made, all the bad reviews are accurate. I reserved 2 jet skis over the phone and was charged half upfront to secure the vehicles in case we cancel. Apparently they have sort of qualification process including doing a quiz on the spot and the person doing it have to know no less than great English. If they don’t qualify you, you CAN’T get the jet ski and they don’t refund the deposit. Then they blame you for not reading their rules on their website. Why they don’t mention anything over the phone?! Great way to take people’s money and give them nothing in return. Not just that, they are also rude on a different level, aggressive and violent. I felt like they are use to clients getting upset and I wasn’t the first one to fall In their trap. As far as now they charged me hundreds of dollars and I left without getting any service from them. I rented jet skis many times before in other places in LA and I’m aware of all the rules and restrictions but why being violent and keeping people’s money when you choose not giving the service. This place should be out of business if they keep treating their clients this way. I hope they will understand the integrity issue here and will refund me in full since they didn’t want to give me any service.

Fintan Mc Kiernan

Very disappointed with their anti-tourist policy. Even though I had rented here before and really enjoyed it. This time while visiting from Singapore, I brought my friends from Malaysia, we were told that we could rent using an international credit cards no problem, but that we needed a domestic credit card for the $800 deposit for the Boston Whaler. I offered $800 cash deposit, but was told they could not take cash deposits. Then when I enquired further why foreign tourists could not rent, I was told that foreign tourists were welcome to rent as long as they had a Domestic US Credit Card. What sort of Scam is this? We had a $100,000 SUV rental in the carpark, no problem, but can't rent an old Boston Whaler with a Honda Outboard? The anti tourist, anti foreign visitor feeling was a shock to me. I read a number of other negative reviews, and it indeed seems these guys are running some sort of scam. Very disappointing, anti tourist behavior.

Erika Schweizer-Boehler

Had a great time! Vinny and Austin were helpful. It was my first time boating and I brought my dog along (taking full responsibility of the risk! She did great!)

I was nervous - from how to get in a boat, drive a boat and the rules of the area! They did great helping me navigate!

Look forward to coming back and practicing! My goal is to get out to sea and eventually boating to Malibu and back.

Look forward to returning and getting my sea legs!

Chanel J

We experienced extreme prejudice and I wanted to cry! I reserved a 2-hour boat ride for my 36th birthday and had family + close friends for a total of 7 Adult guests on the boat. It was clear that Anna and another older man working in the booth did not want us there. They made it difficult for my guests and I to have a good time and completely ruined the experience for everyone including those who flew in for this. We arrived 1-hour early yet they somehow still ate up 30-mins of my reserved boat time and did not offer to even extend the boat ride by 30-mins because of their mess up's. There was tension before we even left the dock and Anna was rude to my 69 year old mother! Their customer service was poor and I WOULD NEVER BOOK HERE AGAIN. I do not recommend booking with Marina Boat Rentals and highly suggest looking somewhere else. It's sad and unfortunate to experience obvious prejudice and racism in 2024. DO BETTER.