Cottonwood Creek Boat Rental - Little Elm, Texas

Jacob Richardson

Had a great time. Boat rentals were generous with the toys since we couldn’t get the boat we wanted. With a big group it is relatively affordable, had great experience! Highly recommend!

Danielle Celmer-Yell

This is an amazing place! We have rented a boat from here twice now, no issues at all. We always work with Ryan, and he is extremely helpful, knowledgeable and nice. We've had a lot of issues with other shady boat rental places in the area, and we've lost a lot of faith in them until we started coming here! We've had zero issues, the boats are nice, staff is great and the location is simple to get to.

I highly recommend this place! 5 STARS! The best part is gas is included, and apparently that doesn't happen at most places. This place has helped us restore our faith in boat rentals!

MUST GO!

Sean Tremblay

Best pontoon boat rental we've had so far. While loading four little kids, I appreciated the staff for providing a rental form already filled in, and for getting us on the water quickly with life jackets of all sizes. We like that CCBR included fuel in the rental price, and an anchor for the boat. Great experience.

Jolie V

Very nice pontoon. Clean. Large. Complimentary life vests on the boat. They also sized the two children in our group with their own fitting life vests, one of which was an infant. We enjoyed a nice afternoon on the lake.

The only issue was that the radio on board the pontoon had a broken volume button and was very quiet so you could not hear it. ?

Luckily someone thought to bring a portable Bluetooth speaker. So if tunes are important to you, bring your own!

Richard Valle

Had an amazing time riding the wave runners. After the first hour the weather took a turn for the worst. The staff was extremely helpful and offered us a rain check for another day. Ryan made sure our experience was enjoyable and ensured we would return in the future.

Nate Ramirez

This place is great. The staff was super friendly and was more then willing to help out when needed. The only minus of the whole experience was that I felt the life jackets were not that great. They worked but could be better. I would to sure recommend and come back.

Texas land services

These guys have a really clean place. They offer nice snacks and other stuff. We rent boats quite often, and have rented from most of the people on Lake Lewisville. After dealing with those people it is such a pleasure to go to Cottonwood Creek, because it is clean their boats are clean and they are open year-round. Also the jet skis are in good shape. The guys who work there are nice. I will certainly be going there for years to come. It is more expensive than the other people on the lake but it's worth it.

Mary S

We decided to rent a boat from this business on 8/23, and initially all was good. We got to the business and were given a pontoon boat that holds 10 people. We had 8 people with us. We were given basic instructions and signed a document not holding the business responsibility for anything and off away we went. It was one hour into our 4 hour rental that water began to accumulate in the rear of the boat. We were somewhat concerned but decided to continue. We then had an individual swim up to our boat and advised us that the boat didn’t look secure and the fact that water was collecting in the rear didn’t look right and advised us to call the rental company and take the boat back. We then decided to call the rental company and advised them of the problem. They immediately said we must have hit a rock without knowing the facts and rushed to judgment. We proceeded back to the renal dock and upon arrival we were met by 3 ground workers that looked frighten. We then all proceeded to get off the boat and at that moment we all realized the boat was sinking and apparently wasn’t lake ready.
We were all grateful no one got hurt and we weren’t left stranded out on the lake. The manager on duty did not introduce himself and talk with us. We just kept seeing about 4 workers pacing back and forth and put the boat on their lift looking for holes in the boat, as I overheard one say. We also noticed another worker in the water on the side of the boat banging on it, as if trying to cause damage. We were asked by one individual what did we hit and that they are trying to see what damages were made. I then asked who was the manager and introduced myself and asked what was going on. The manager on duty Ryan Miller began saying he is trying to determine damage and said this pontoon has never had an issue. I was dumbfounded because we were out on the boat no longer than 1 hour and instead of being concern for our safely they were more focus on who/what damage their boat. Their reaction to us was very insensitive and uncompassionate as a few individuals on the boat could not swim so that frightens them that we were issued a boat that wasn’t safe. When I noticed they were really trying to find an issue with the boat and place blame on us, I decided to start taking pictures of the boat during their investigation. I took several pictures with my camera and after 30 to 45 minutes the manager came to us and said they could not determine why the boat was accumulating water, so would refund us the reminding time of our 4 hour trip. They refunded us only 1.5 hour even though, we only used about 2.0 hours into our 4 hour rental that was already pre-paid. At that point, I was already disappointed on the whole way they conduct business, I just left it as that and we left.
In closing, I would not rent from this boat company again; their boats are unsafe and old. Their customer service is the worst as well. They are uncompassionate and only concern about taking your money and planting damages on their customers. Please find another company that is more concern about your safety.