Boot Barn Store Support Center - Irvine, California

Miranda Jensen

I always use my PO Box when placing online orders because I never know who a company will use for shipping (USPS doesn’t deliver to my physical address). A couple days after placing my order they left a voicemail saying the package couldn’t delivered to my PO Box and requested a physical address. I was in back-to-back meetings and wasn’t able to return their call the same day. I called the next morning and they had already cancelled my order-didn’t even give me 24 hours to respond. The representative was less than helpful and couldn’t tell me if they would ship with USPS or UPS if I re-ordered. I asked I could place the order and then call and have them to note which shipping company to use. Every other company I have ordered with has been happy to do this for me, but NOT boot barn. She refused to be of any help and said I would just have to pay extra for expedited shipping. This was an important and time sensitive order that I needed for work, and the way they handled it was really frustrating. I get that there are issues with my shipping situation, but their lack of desire to be of any help is unacceptable. I have purchased the same boots from another company who was happy to assist with the shipping. I will never order from boot barn again.

Ryan Dayton

I purchased boots online. They received their money, and I never received my boots. It's almost 3 weeks later. I wrote customer service and they said they would look into it. Not much to look into. The tracking number for shipment shows the boots were never picked up or sent to UPS. As of right now I'm still waiting on a response from customer service before I need to dispute the charge with my credit card company. You can't take people's money and not give them anything in return (That's theft).

Tough to stay in business when that's your policy.

JD Dragon

Yes I called over a week ago. I waited to hear back from somebody at corporate, or even Regional to hear my complaint. I was told that a call would be forthcoming in 3 to 5 business days. So far, Dead Silence. It is my opinion, that Boot Barn does not deserve not only my business, but at this stage of the game, anybody in Rapid City in the surrounding area. And if this is the attitude that Boot Barn corporate takes, then they don't deserve the business of the American people as a whole. I was embarrassed at the store, I was lied to at the store, I had a deal going at the store, with a store associate, that was taken away at the register. I not only had to go elsewhere to get the boots I wanted, at a price that I wanted, that I should have had at Boot Barn with their price match guarantee, as it was explained to me by the sales associate, but corporate attitude toward me is appalling. And should be appalling to anybody running a business, entrusting their business to subordinate employees, and any faith or trust anybody has should be Smitten by the attitude of Boot Barn corporate. You're a disgrace to the American businessman, the American people, and the United States as whole.

Kelly Schaefer

My husband bought my daughter the cutest boots from here but they were too small. I took the original receipt and drove 20 miles out to Boot Barn to return them. I had the original receipt but I didn't have the card he used to purchase them so they wouldn't allow a return. I advised the manager that their return policy doesn't say anything about needing the card only the receipt. They couldn't even refund hus card. He has to physically return them himself. I was actually going to see about exchanging for another size but the manager here at boot barn in Dallas didn't even offer a store credit or an exchange. Guess what Boot Barn? Your crappy return policy just cost you 2 customers.

Craig Varney

Ordered a pair of boots online for my wife for her birthday. I got them (took over a week to get them via UPS Ground) and they were damaged. So I called Customer Service and they directed me to send them back on my own dime. It's the 21st Century, their return policy needs to get with the times. I only went with Boot Barn for the boots I wanted to get my wife because they had a coupon for first time customers. I won't be a returning customer. I'll take my business to Amazon, like I should've in the first place.

Larry Nichols

Just Received a very nice Card from Jim Conroy/ Boot Barn. Also a Holiday Gift Card for $15? Sez alot being there is Thousands of customers I'm sure. Thnx All. Happy Holidays!!!!!! L. Nichols.

Sami Herrington

I ordered a $29 shirt December 29th it got shipped to my billing address and not my shipping address. It’s now been 2 months and I haven’t got my shirt or my money back. They said they had to do a claim and a dispute and that’s why I couldn’t get my money back. Long story short after ME calling THEM 5 times since December to them calling me ZERO. They went to order me a new shirt and was going to charge me a total of 42 for the shipping. Beyond annoyed with the way boot barn has handled the whole thing needless to say I haven’t got my shirt and who knows if that money is actually going back into my account. I will not be ordering from boot barn again which i did a lot of business with.

Jamie Aragon

I will never shop at bootbarn again!!! 10/27/19 I went into one of their stores to buy my baby a shirt for thanksgiving. I was greeted when we walked in which is to be expected. Told the girl I was fine and I’d let her know if I needed help. From there I felt like I was being hunted down and felt very uncomfortable. At one point I saw the manager say sometimes an employee and the employee nodded her head and then began to follow me as well as if I didn’t already have enough of them following me in the first place. I couldn’t even shop and hardly even touched anything because I felt that embarrassed and uncomfortable to shop. My cousin who was with me came up to me and said I had at least 5 employees closing in on me and I can’t figure out why since I didn’t even have a product in hand. At that point we left and my cousin said something to the manager, the manager smiled at my cousin and said have a nice day in a very condescending way! I have been a loyal customer for almost 8 years and I’m even a credit card holder but not anymore.